FAQ's

TOPICS

Payment

Delivery

Returns

Contact us

Questions

  • What cards can I use to place an order?
  • Do you accept PayPal?
  • Is my payment information safe?
  • What currencies do you accept?
  • Why has my payment failed?
  • How much is UK delivery?
  • How much is European delivery?
  • How much is delivery to the U.S.A?
  • Do I have to pay customs charges?
  • I have not received my order. What do I do?
  • Do you deliver to work addresses?
  • Do you deliver to BFPO?
  • My tracking shows as delivered but I have not received my order?
  • My item has been delivered back to you as undelivered.
  • How long do I have to return an item?
  • How do I return an item?
  • Can I send my item back for an exchange?
  • How long does it take to process my return?
  • I have lost my returns form, can I still return my item?
  • I have received a faulty item
  • I have received the wrong product

Answers

  • We accept all major credit and debit cards. Your order will only be confirmed if the payment has been successfully processed. If you have entered incorrect card details, please try again and double check the information you have entered. Please contact us if you would like assistance in placing your order.
  • Yes, we accept payment via PayPal. If you do not have a PayPal account, you can register for a new account by visiting the PayPal website.
  • Security is of the upmost importance to us at Forever Fever and our site contains its own encryption software to ensure your information is always safe. To that end our partners are world renowned SagePay and PayPal. You can read here our full security details.
  • We accept payments in Pounds Sterling, US Dollars, Euros, Australian Dollars and Canadian Dollars.
  • Your order will only be confirmed if the payment has been successfully processed. If you have entered incorrect card details, please try again and double check the information you have entered.
  • UK standard delivery is tracked and is 0.99p for a 2-3 working day delivery to anywhere in the United Kingdom. UK Express delivery 1-2 Days and is £2.99 with the cut off time being 4pm. Saturday delivery is £4.99 with the cut off time being 4pm.
  • All shipments within Europe are tracked at a flat rate of £6.99 for a 2-3 working day delivery.
  • Delivery to the USA, Canada & Australia is tracked at a flat rate of £9.99 for a 2-3 working day delivery.
  • All are orders are sent custom charges pre-paid. That means there are no additional charges for you, the price you see on the site is the only price you will ever pay.
  • If you have not yet received your order, please contact us page under Customer Heading) where our team will be happy to help. Please check your tracking before contacting us as this may show you where your parcel is.
  • Yes, we deliver to work addresses. When you are in checkout, please enter your work address in the Shipping Details section.
  • Yes! We deliver to BFPO addresses. When you are in checkout, please enter your work address in the Shipping Details section.
  • If the tracking is showing as delivered but you have not received your order then we need to contact the courier on your behalf. Please contact us with your name and order number. We can then look into this for you.
  • Our couriers attempt to deliver twice before returning items back to us as undelivered. If your order has been returned to us, you need to contact us with as much information as possible so that we can arrange to send this back out to you.
  • You can return your item within 28 days of receipt, the product must be in its original, unused condition and box.
  • To return an item, simply follow the steps below. 1, Repackage the item in the original box and packaging. 2, Contact us customer services with your order number requesting a prepaid label. If you are within the UK your prepaid label will be included with your order. 3, For UK customer please take your parcel to any Post Office counter and obtain proof of postage. For all customers outside of the UK the prepaid label will contain a counter slip which advises on the collection date of your parcel.
  • Yes, you can return your order back for an exchange within 28 days provided the product is in its original, unused condition. Please complete the return form so that we have all the information we require to process the exchange as soon as possible and follow the returns process. You can only exchange size, at this time we do not accept exchanges for different styles or colours.
  • Please allow 2-3 working days from receipt of your return for it to be processed.
  • If you have lost your returns form please contact us to request a replacement.
  • If you have received a faulty item, please send this back to us using the returns form so that we can resolve the issue. We will always offer a replacement (based on stock availability) or a refund upon receipt of your return dependent on which you request.
  • If you have received the wrong item, please send this back to us using the returns form so that we can resolve the issue. We will always offer a replacement (based on stock availability) or a refund upon receipt of your return dependent on which you request.